Lift Line operates Monday- Friday from 5:00am -12:30am, Saturday and Sunday from 5:30am-12:30am.
All Lift Line trips must begin and end within the service area prescribed by the ADA regulations. The service area is 3/4 of a mile on either side of an RTS fixed route. Park & Ride routes do not qualify. The Lift Line service area and hours are comparable to the RTS schedule; if an RTS route does not operate on a given day or time, Lift Line service will not be available in that area.
All types of trips may be scheduled on Lift Line, including work, medical, recreational and shopping. No priority will be placed on trip purpose, nor is anyone required to identify the purpose of their trip.
Lift Line is a shared ride service and part of the public transportation system. Many times the driver may have other customers to pick up and drop off while you are traveling to your destination.
Lift Line is a curb-to-curb public transportation service. Drivers will assist customers on and off the bus. For safety reasons, drivers may not leave the vehicle to escort you to and from buildings or carry packages.
How to Schedule a Ride
Reservations for Lift Line may be made anytime from 3 days to 1 day in advance of your need for transportation. Under the Americans With Disabilities Act(ADA), Lift Line is permitted to offer you a ride within one hour before and one hour after your requested trip time.
You may call to schedule rides between 8:00 AM to 5:00 PM, seven days per week. To schedule your ride, please call 585-224-8330.
If you will be traveling with a Personal Care Attendant (PCA) or a service animal, please be sure to let the scheduler know when you make your ride request. PCAs may ride at no charge. Guests may travel on a space available basis and must pay same fare as Lift Line Customer- see below for fares.
Please Be on Time
When waiting for the Lift Line vehicle to arrive, please be ready from ten minutes before to ten minutes after your scheduled pick-up time. In order to maintain our schedule, and as a courtesy to other customers, the driver will wait five minutes upon arriving to pick you up before continuing on to the next stop.
To Cancel a Ride
If you find that your need for transportation changes, please call our cancellation line at 585-224-8529 by 5:00 PM on the day prior to your scheduled ride so that we may provide transportation for other passengers. When calling, please state your name, address, time and date of your scheduled ride and your phone number. You may also cancel your Lift Line ride by clicking here to complete an on-line form.
*NOTE: Please be sure to specify what portions of the trip you are cancelling; this is particulary important if you have mulitple trips in one day and are not canceling all of them.
No Show/Late Policy
It is important to contact Lift Line whenever you are unable to make a scheduled trip. Customers who fail to appear for a ride and/or have a late cancellation ten times within a rolling 6-month period will have their service suspended for two weeks. Cancellations received on the day of the ride will be counted as late cancellations.
No Pay Policy
Lift Line customers must pay the driver the exact fare at the time of the ride. Lift Line drivers do not provide change. Lift Line fares are collected prior to the vehicle's departure and may be collected prior to boarding.
Lift Line drivers are not required to transport those who do not pay the fare. Round-trip fares are not accepted.
Lift Line drivers are prohibited from acting as an attendant for customers.
Fares